Call Center | Metrics sucks - Client Service Specialist Allianz Employee Review

3.0
May 12, 2010
Recommend
CEO approval
Business Outlook

Pros

pays pretty well, professional environment, steady reliable place to work, and if your really ambitious...there is opportunity to grow within your position.

Cons

Metric goals are set high and if you don't meet them on a consistent basis...your fired! Also, the rules changes frequently as to what you are scored for, which often makes it difficult to stay consistent with certain things. The environment is quite negative right now, because you don't feel valued and people get let go all the time.

Explore other reviews about Allianz

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good company with good colleagues and culture

Cons

nothing what i can say is bad

3.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

The job is not too difficult once you have been there for a while, but either way you will be on the phone all day which can be draining.

Cons

Corporate is constantly nagging at the employees in this position: required calls over important follow ups, adding days in office, constantly looking how long employees are in the office not at results they are driving, pay decreases the past 2 years despite record sales

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