Collections - Collections Agent AllianceOne Employee Review

1.0
Apr 26, 2015
Recommend
CEO approval
Business Outlook

Pros

First week of training is impressive. Schedule is not bad.

Cons

They fire people very easy. They have an arrogance as if you should be lucky to even be there and act as if it takes a special talent to be a bill collector at a call center!! The job market is thankfully opening up and people don't need to put up with attitudes like this anymore (thank God) in one meeting they talked about changing thier extremely high turnover rate then they walk out 2 people who had gone through weeks of training in a classroom, never allowed tgem to prove them self on the floor. Fired in training. perfect attendance, no one understood. Then my first day on the floor I was told "they always do that in training" What???? They spent weeks making us memorize this stupid script that sounds aweful...only to be told by everyone that no one ever uses that on the floor, so basically they tell you they are setting you up with skills to succeed in training but actually are setting you up for failure. It's an aweful place, run by heartless people.

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AllianceOne Response
6mo
We're sorry to hear about your experience and appreciate your feedback. Please contact us directly at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so we can address your concerns and work towards a resolution.

Explore other reviews about AllianceOne

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

great schedule and very flexible supervisors

Cons

none that i can think of

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AllianceOne Response
13h
Thank you for your positive feedback! We're glad you're enjoying your experience with us and appreciate your ongoing contributions to the team.
3.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to apply, and the hiring process is quick. I would recommend working here as a transitional job if one is needed.

Cons

No job security as an agent or supervisor, you can be let go with little notice (a day). Overall day-to-day experience depends on the department you work for. The attendance policy has recently changed as well and it is very vague. Accruing PTO is very slow, and I have been told that getting unpaid time off approved is not something they do. Unpaid time off can be "approved" but still goes against your attendance. There is no HR on site, and every meeting with them is virtual. In all honesty, communication with the corporate team is lacking if you are an agent. In my time working here, I have only met one person from corporate, and it was HR introducing themselves during our training period. During my time working there have noticed that there is very little transparency between corporate and agents (not sure if this is intentional or just how it worked with the team I was on.

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AllianceOne Response
2w
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
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