Pros
- Same as other good reviews, no need to repeat again
Cons
- Management decisions by higher ups are questionable sometimes, the latest being forced to come to work on public holidays if they fall on weekdays. They said they want to be there and support customers/partners when they need us, but in reality, the company just don't hire enough people and many times working us to death. We're left to contemplate quitting our job every single day. - Another is that now the management limits PTO quota per day and everyone is fighting to book a day off. Can you imagine how ridiculous it is to plan your PTO 5-6 months in advance? - Townhalls never contribute to anything useful, to say the least, just a show for higher ups to dodge questions and make excuses about employee complaints. - Often, it feels like call center employees are treated with double standard compared to other departments, we are informed to stay picking up calls while the others get to participate and enjoy company activities. If you're lucky you might get to join one, but only after your shift ends, that is. - Career opportunities are little to none, no matter how many times they lie to employees anyone can move freely within the company if they'd like to try.