basically in hell - Customer Experience Specialist Agoda Employee Review

1.0
Aug 26, 2022
Recommend
CEO approval
Business Outlook

Pros

Salary,location,work from at times,perks and benefits

Cons

everything. this is like a school. you will be monitored by real time. you will be micromanage. you will taught how to talk to people as if you are child. kpi driven. just go behind your back over all this things. you will have no freedom to go toilet also. at interview every look so good they don't even tell what their kpi is about. unrealistic kpi. the company at whole is problematic. and the customer have million problem because of this people. they will let you die by yourself.

Explore other reviews about Agoda

5.0
Feb 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Good experience with interesting work culture.

Cons

Pay was not competitive, benefits were not great.

4.0
Dec 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Global company with diverse cohort, will give you opportunities to learn, strength in data usage, Bangkok location, good overall business trajectory

Cons

Low pay for tech industry, work-life balance is poor, can feel stuck if your manager does not support your growth, dependency on PPT presentations

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