Pros
-Very general benefits in the US -Gorgeous office spaces throughout the world -Former Site Leader had a clear understanding of where he wanted to take the call center, and we all believed in his mission -Opportunities to be mentored in various departments -Cross-communication with cohort in other countries -Amazing HR representative in NYC -Coworkers will be friends for a lifetime
Cons
I think that Agoda was, and could have been a great place to grow. It was easy to see from the beginning that the company had overspent in terms of office space, and recruitment lacked the competency to recruit productive entry level call center folks in the US. There were many mistakes made, but towards the end of our tenure, good things were really happening and positive changes were being made. It's too bad that our employment was cut short in Providence -- we all loved it. Happy to have been a part of it . Thankful that Agoda let us leave gracefully.