Customer service experience - Anonymous employee Agoda Employee Review

3.0
Mar 18, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits and good salaries

Cons

Heavy call flow and must time more time even after work

Explore other reviews about Agoda

5.0
Feb 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Good experience with interesting work culture.

Cons

Pay was not competitive, benefits were not great.

4.0
Dec 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Global company with diverse cohort, will give you opportunities to learn, strength in data usage, Bangkok location, good overall business trajectory

Cons

Low pay for tech industry, work-life balance is poor, can feel stuck if your manager does not support your growth, dependency on PPT presentations

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