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      Agoda

      Engaged Employer

      Agoda reviews

      Not the best and not the worst - Customer Experience Specialist Agoda Employee Review

      3.0
      Feb 11, 2026
      Customer experience specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Good pay and good Hybrid (WFH) benefits. -Easy to apply leaves. -Year end bonus is plenty (depending on performance).

      Cons

      -Middle management is lackluster while upper management does not seem to bother looking into frontliners' experiences. -Data is more important than human when considering policies. -Work culture has shifted from employee-centric to process-centric.

      Explore other reviews about Agoda

      5.0
      Feb 13, 2026
      Administrative assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good experience with interesting work culture.

      Cons

      Pay was not competitive, benefits were not great.

      4.0
      Dec 11, 2025
      Talent acquisition partner
      Recommend
      CEO approval
      Business Outlook

      Pros

      Global company with diverse cohort, will give you opportunities to learn, strength in data usage, Bangkok location, good overall business trajectory

      Cons

      Low pay for tech industry, work-life balance is poor, can feel stuck if your manager does not support your growth, dependency on PPT presentations

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