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      Agoda

      Engaged Employer

      Agoda reviews

      customer service team in Singapore - Customer Experience Specialist Agoda Employee Review

      1.0
      Sep 20, 2025
      Customer experience specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      other departments and locations outside Singapore customer service team seem ok

      Cons

      this review is specific to the customer service team in Singapore the customer service managers here ruin it for agents. extreme high turnover tells it all.

      Explore other reviews about Agoda

      5.0
      Feb 13, 2026
      Administrative assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good experience with interesting work culture.

      Cons

      Pay was not competitive, benefits were not great.

      4.0
      Dec 11, 2025
      Talent acquisition partner
      Recommend
      CEO approval
      Business Outlook

      Pros

      Global company with diverse cohort, will give you opportunities to learn, strength in data usage, Bangkok location, good overall business trajectory

      Cons

      Low pay for tech industry, work-life balance is poor, can feel stuck if your manager does not support your growth, dependency on PPT presentations

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