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      Agoda

      Engaged Employer

      Agoda reviews

      Culture changed, it is a different company now - Customer Service Specialist Agoda Employee Review

      1.0
      Sep 19, 2025
      Customer service specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fact paced with exposure to different roles Data driven approach to decision making

      Cons

      Zero empathy, for example if they can find someone cheaper to replace you, they will SLT doesnt seem like they know what is going on, or make consistent decisions

      Explore other reviews about Agoda

      5.0
      Feb 13, 2026
      Administrative assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good experience with interesting work culture.

      Cons

      Pay was not competitive, benefits were not great.

      4.0
      Dec 11, 2025
      Talent acquisition partner
      Recommend
      CEO approval
      Business Outlook

      Pros

      Global company with diverse cohort, will give you opportunities to learn, strength in data usage, Bangkok location, good overall business trajectory

      Cons

      Low pay for tech industry, work-life balance is poor, can feel stuck if your manager does not support your growth, dependency on PPT presentations

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