Avoid this place - Front Desk Agent Accor Employee Review

1.0
Dec 6, 2024
Recommend
CEO approval
Business Outlook

Pros

I have nothing to say about pros.

Cons

Discriminatory treatment from co workers as well as department managers, unfair practices with the rota often favoring the manager drawing the Rota, new manager keeps denying time off and leave requests that were booked before he even joined the company. New manager promoting unqualified people into supervisory role with no leadership skills, experience, or education and bullying tendencies. Everyone decided to quit or change departments in the second week as the department manager. Long hours standing with worn out rubber proofing, shift patterns that have no schedule or structure where on some days one sleeps less than 4 hours between shifts hence affecting mental health and sleep deprivation, lack of communication between departments, high staff turnover, inefficiencies leading to massive complaints from guests hence affecting mental health as you have to listen to 4 complaints almost everyday. Paid sick leave only applicable after 6 months.

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Accor Response
1y
Thank you for your input. We are very sorry to hear about your unpleasant experience. Please know that your voice is heard and will be used to improve our Heartist experience. If you wish to discuss this further or provide any further feedback, please feel free to contact your manager or HR representative. ​ Kind regards, Accor Talent & Culture

Explore other reviews about Accor

5.0
Apr 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Dear Hiring Manager, I am writing to express my interest in the [*FoodandBeverageoperationsManager*]. With over 25 years in the luxury hospitality sector, I understand the importance of enhancing guest satisfaction while maintaining brand standards. Your commitment to unparalleled guest experiences aligns closely with my own ethos of driving team excellence. At the Petra Marriott Hotel, I increased banquet revenue by 25% through strategic upselling and forming lucrative event partnerships. This accomplishment was not just the result of revenue-driven techniques but also by implementing rigorous employee training programs aimed at refining service standards and enhancing guest experiences. By fostering a culture of continual improvement, I was able to improve guest satisfaction scores by 15%, a testament to my ability to align team actions with company vision. These strategic initiatives were complemented by cost reduction strategies, which saw a 30% decrease in supply expenditure through renegotiated vendor contracts, emphasizing fiscal responsibility combined with operational excellence. I look forward to the opportunity to discuss how my experience and strategic vision can contribute to furthering your objectives. Thank you for considering my application. I am eager to talk with you about how we can work together to continue elevating guest satisfaction and operational outcomes. Sincerely, Thaer Hilalat

Cons

Experience FB at event,budget, planning

1
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Accor Response
1y
Your positive review as a Heartist means a lot to us - thank you for sharing your experience! As always, together, we continue to nurture an environment that supports your well-being and growth. It's great having you on this journey! Kind regards, Accor Talent & Culture
3.0
Sep 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Absolute trust in your work, great leaders

Cons

Sales and Mkt department difficult to comunicate

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Accor Response
7mo
Thank you for taking the time to review your experience as a Heartist. Your perspectives are valuable to us as we enhance the Heartist experience. Please trust that this will be passed along to the appropriate teams. Best regards, Accor People & Culture
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