Pros
- Night shift is nice and quiet. - Immediate team was all pretty good people. - Offered relocation.
Cons
- Very low pay. Similar jobs make almost double. - Terrible rotating shift work schedule. - "Reserve" operators work 8 hour days and then are still expected to cover a shift if someone calls in. - Not enough people to properly cover all of the shifts. Also a lack of any sort of "lead operator" type position. Direct manager is a company director. - Very hard to take PTO due to the lack of personnel and the rotating shift work schedule. Usually there is only one or two people that could cover your shift and it usually puts them in a rough situation. - There are frustrating issues with just about every computer program that is used in the System Operations Center. The servers for these programs are also located in Spain, so everything has a ton of lag. The only way to get these issues fixed is to deal with the employees in Spain. - The HQ in Spain ultimately makes all of the decisions. They will also prioritize sending over a Spanish person to fill a job rather than hire locally. - There is nothing to work towards. Multiple operators have tried branching out to other jobs within the company and been denied. There is no lead position to work towards and the manager is at too high of a level to take over for them if they leave or are promoted. It is a dead end. - You are ultimately a highly trained receptionist. 90% of the job is answering phones from field techs. - Very hostile work environment.