Family Owned, Customer Operated. - Appliance Technician Abt Employee Review

2.0
Jun 21, 2022
Recommend
CEO approval
Business Outlook

Pros

Hourly Pay Work Truck Truck Wash On Site Gas Pumps Great place to work if you are single with no kids

Cons

I learned a lot about myself here. I asked management for 2 days off in a row because of Dr appointments coming up and needing to rest afterwards. Manager laughed at my request and stated, “How is taking off for 2 days going to make someone feel better?” Working 12-14 hr days, fixing other techs mistakes. Customer base is very privileged, I had customers follow me to my van, use foul language. Constantly hovering, second guessing my diagnosis because I’m a female. I had a customer stalk me on social media. I had to change my name and photo. We have had Miele newsletters about upcoming trainings I wanted to do, so I can preform better, my manager said “we’ll talk about it..” then nothing after wards. 14 houses on a daily is average here, so prepare for that.

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Abt Response
3y
We go above and beyond for our staff and always try to accommodate them. After noticing mistakes out on the field, we advised you to come to the shop every morning before going on the road for additional training. You failed to do so until we had to make it mandatory. Your route was also lightened to give you more training time. The high end training is only offered once our techs become proficient in general appliance repair. We are a busy store and our entire fleet rotates a Monday-Friday schedule. You are not the only one that would like a work-life balance and we try to make that happen for everyone. Sorry you are confusing self entitlement with earned privileges.

Explore other reviews about Abt

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent owners. Best management. Great pay!

Cons

Customers often pay less than the employee discount!

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