Nice Atmosphere; Product Issues, No Raises or Promotions
Pros
Benefits are good. Vacation is good. Sick time is good. It all looks good on paper. Company wide events are fun and everyone is invited. Laid back. Free beer and paper towels.
Cons
It all looks good on paper, but when you're actually working there, it's not as good as it seems. I was hired on for the support team. I felt I had been lied to about what the position actually entailed. The term call center was never used, but that's what it is. And if you happen to be one of the lucky ones who gets to work emails all day, you might have a slightly less miserable work experience. Had they told me I would be answering phones for 8 hours a day, in a call center with nice desks in a nice building, I wouldn't have taken the job. The Support Team is the only team in the company that has a set schedule and misses out on many of the events planned in the office. The support team is also the team that gets all of the complaints, etc. from customers, and very rarely are customers' sentiments shared with upper management. Should a customer complain on social media or something, then upper management kicks into disaster mode, trying to figure out every single way of helping this one person out so the Emma name isn't tarnished. Unless you have a very sunny disposition every day, and can take complaint after complaint, the support team would not be a good job. It seems like most of the people on the support team are miserable. It can be seen on their faces, especially when something breaks or there's an outage and people can't get their emails out and it's the end of the world, or when the entire office is doing something together, and they're all tied to their desks and the call center and can't enjoy in the office atmosphere. There is no HR department. If you try to ask a question about anything HR, you literally have to ask three or four people, which should not be the case. Someone said in another review that only certain people are tagged for promotions, and that's definitely true, which makes it difficult for those who have been working there for a year or two to move up, especially when they've put in their time. It's made very clear not to ask other people what they make, and I'm pretty sure it's because some people's salaries are overly inflated, and others are lower than they should be. Don't count on a guaranteed raise or cost of living adjustment here -- they seem to be non-existent unless you're one of the golden children promoted within weeks of being hired.