Good experience but draining
Pros
Generous benefits and PTO Made lots of great friends while working here Decent pay and getting hired is an easy process Decent culture, lots of volunteer opportunities and organizations to join.
Cons
The amount of stats and gradings that you undergo here is absurd. I've never felt more stressed and anxious anywhere. Any of your calls will be taken each week and nitpicked and graded. You will have "coachings" each week, focusing on things you need to improve. Even people who have worked here for years have to do this. Competitors pay more. Discover seems to use its benefits and "culture" as a tool to convince you that there is nothing better out there when they pay less than their competitors. Inconsistent management. You will get different answers depending on who you talk to. Certain things that were explained to us all through training were suddenly nonexistant when we were taken to the call floor. Something will be written on an official document but certain managers and departments will insist on ignoring it, causing confusion and extra call time. The more you work here, the more you will feel like this company cares way more about the customers than it does about you and your mental health, and you'll probably be right. 100+ back to back calls, with lots of abuse thrown at you, and bad survey results due to company policy that will be blamed on you. Despite all of this, you will be constantly monitored and nagged to make sure you go way over the top with fake empathy on every single call you have.
