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      Discover

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      Discover reviews

      4.0

      68% would recommend to a friend

      (5,174 total reviews)
      avatar

      Michael Shepherd

      65% approve of CEO

      46% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Work/Life balance

      3.8

      Compensation and benefits

      3.6

      Career opportunities

      3.5

      Senior management

      Discover has an employee rating of 4.0 out of 5 stars, based on 5,174 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Discover employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      5.0
      May 7, 2013

      Discover has a wonderful culture

      Reporting analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      I feel like my jobs have always been exciting and I understand my role and how it helps the company as a whole improve. The people I work with are great; I have never had a problem with a co-worker.

      Cons

      Unless you want to move to Chicago, there are limitations to your career development. Emphasis on developing and choosing good leaders is lacking

      4.0
      May 2, 2013

      Repetitive but on average a wonderful work environment

      Senior account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Health insurance was cheap and dental insurance was said to be the best. Depending on which Team Leader you have, you will have TLs willing to assist and coach you. I have had knowledgeable supervisors the past two years I worked there. This was my first real job and it taught me a lot about what it means to maintain a relationship with a customer. You will have your calls listened to in a group and be in meetings to help improve your performance. Dress code is very lax. It is not surprising to see fellow peers dress in jeans and a t-shirt. It is usually the higher ups who like to dress more formal. Be sure to stay on the phones because if you don't meet your schedule or metrics, you'll soon be terminated. I have seen a lot of peers leave because of this.

      Cons

      If you are in the customer service department, then the calls are back to back. I have been in several departments within the company and most of them had downtime except for regular customer service. The pay raises are very minimal. Maybe 10 cents to 50 cents every six months. A 50 cent raise is only given if you are promoted to a higher paygrade which is very rare. Otherwise, if you are just doing a performance evaluation, you may go up to 20 cents or so yearly. The pay starts off well as an entry level job, but compared to other companies, the base pay is relatively low with very little room to increase. Most job opportunities are customer service or sales with the almost exact same pay grade so you won't be getting any good increases until you are qualified to become a Coach, TL, or above.

      4.0
      Apr 18, 2013

      Inbound Customer Service

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good job to have, lots of promotion opportunities, good management, very successful training program, fun atmosphere, nice benefits, treat employee's well.

      Cons

      Call center job, inbound can be over whelming, too many calls, not enough reps, a lot of high school behavior,

      Viewing 5029 - 5031 of 5,174 Reviews
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      Glassdoor has 5,584 Discover reviews submitted anonymously by Discover employees. Read employee reviews and ratings on Glassdoor to decide if Discover is right for you.