Dexcom reviews

3.6

60% would recommend to a friend

(1,464 total reviews)
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Kevin Sayer

79% approve of CEO

62% positive business outlook

Dexcom has an employee rating of 3.6 out of 5 stars, based on 1,464 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Dexcom employee rating is in line with the average (within 1 standard deviation) for employers within the Manufactura industry (3.5 stars).

Reviews by job title

1K reviews
2.0
Nov 3, 2017
Recommend
CEO approval
Business Outlook

Pros

Amazing tech and you get the opportunity to help people who really need the help

Cons

I can only speak for technical support which is where i work, but there is no desire to make things better, the idea is keep doing it and don't worry about it. All the work in this department is done by 20% of the staff the rest avoid work and are praised for it. If you are looking for a pat on the back it isn't coming unless you are friends with your supervisor or members of leadership. Nepotism on high at Dexcom in general. Also, culture at least in tech support is abysmal. There is a reason call outs are so high.

2.0
Feb 1, 2017
Recommend
CEO approval
Business Outlook

Pros

If you're looking for a way to get into the Medical Sales industry, it's a great way to get started. It's a company that will offer you sales training, but more importantly, it educates you on the lives of Diabetics, and it gives you the chance to offer patients a potentially life saving device. Outside of the Customer Operations department, people tend to enjoy their job. It's a young, constantly changing company, that has achieved a real presence in the diabetes world. This company is growing, and with their low-retention, there's always a seat to fill here.

Cons

If you want to work in their sales department, prepare yourself for a high stress environment, where goals are often unattainable, and there's a history of inconsistencies with its policies and procedures. The company is attempting to do something it's never achieved, be profitable. However, Dexcom has no problems lowering your income, or relocating to a different state, to do so. The compensation plan is a very communism-based plan. Everyone has different goals, yet if they're met, everyone gets paid out the same amount. The compensation plan changes often, each time making it more difficult for you to make the same amount of money you used to. Supervisors and upper management are a constant source of frustration. They play favorites often, and have no problems with the fact that everyone is aware of it. There's a manager who is the source of a recent lawsuit, but rather than be reprimanded, they're being promoted. The supervisors are just messengers, and some of them have barely been here 1 year. Some of the software you need to use to do your job properly, has failed to function, for months. The attendance policy is very standard, but it doesn't appear to apply to everyone. Supervisors are very inconsistent across the floor. One is never at their desk, the other tries to get their reps to focus on just the number of outbound calls, another is desperately trying to get their reps to like them by letting them get away with things other reps on the floor can't get away with, another is doing everything they can to get promoted and have no qualms stabbing you in the back or tattle-telling on fellow supervisors to appear "better". These are the types of people you report to, making work here even more miserable. It's been like this for a very long time. Upper management doesn't appear to have an issue with it, and therfore the supervisors feel invincible, and the bad business practices continue. They're accustomed to people constantly quitting, and value each new and existing employee less. Everyone is replaceable apparently.

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Dexcom Response
9y
Thank you for your detailed review on working at Dexcom, and for raising your concerns.I appreciate that you still have a positive outlook for the company despite your frustrations with your time at Dexcom. I will share this review with the Inside Sales and HR leadership.
5.0
Aug 7, 2016
Recommend
CEO approval
Business Outlook

Pros

Dexcom is the place to be if you appreciate rapid growth and development. This company moves faster than any other place I've worked at, so the work is never boring. Continuous changes and obstacles keep employees on their toes and foster creative thinking and problem solving amongst the employees. In the past few years I have felt myself grow so much and there is still a lot of opportunity for my personal development. My manangement line sees the hard work and dedication I put in and is always looking to help me better myself as both an individual contributor to the team and as a leader of people. There are a lot of pain points associated with an organization that is growing as fast as we are, but the team here consists of some of the smartest, hardest working, and innovative individuals I've ever had the pleasure of knowing. The environment is highly collaborative and while the normal office politics exist, they don’t run the business. I truly love working at Dexcom.

Cons

It is hard at times to not feel overwhelmed with pressure when deadlines are approaching, Dexcom takes new product launches very seriously and does not accept NO for an answer when trying to meet their timelines. This problem perpetuates itself because EVERYONE is so busy and overwhelmed that sometimes it feels there is nowhere to turn for guidance. This can make an employee fairly frustrated but it’s also provided me with the strength and tool set to work through larger problems on my own.

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Dexcom Response
9y
Thank you very much for sharing your experience at Dexcom! It sounds like you are fully engaged in your role and also looking to continuously improve the environment. We are lucky to have you! I'll make sure to share your helpful Advice to Management with your leadership team as well.
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