Pros
It's a fun, fast-paced environment - never a dull moment! The pay is alright; it may be a bit less than what I've made at other jobs, but doing something I actually enjoy is far more rewarding. You make great friends! Most of the employees get along great, and we regularly have potlucks and other fun activities. The managers are wonderful. They have no problem with giving time off or being respectful of your availability, even if this changes on short notice. They also regularly have contests, give positive feedback and offer constructive criticism. Some have complained about a lack of hours, and this at times can be a problem, but for the most part it's not. The managers at my store give adequate hours every week (and sometimes more) to the people who they know will get the job done and get it done correctly. Also, the managers are not pushy with you (to be pushy with customers) or customers themselves as far as "selling" goes.
Cons
Employees who have been around for many years continuously act as if they are above company policies and the way that things are supposed to be done. Thankfully, there are few of these ladies. Upper management has unrealistic expectations and most have not actually done the jobs they are criticizing the employees about. This can be frustrating, but if you can just make it through their visits, you'll be fine. In any retail or customer service position, you WILL have to deal with rude customers. Period. This can grate on the nerves, but if you can stay calm and actually try to help instead of shrugging them off, usually this can be turned into a positive situation. You will always have to work over by at least 30 minutes, especially if you close.
