Does Courtyard pay their employees well?

According to anonymously submitted Glassdoor reviews, Courtyard employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Courtyard. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Courtyard?

56% of Courtyard employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Courtyard 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Courtyard?

Front Desk Agent (171) , Front Desk Receptionist (96) , Housekeeper (49) , Bistro Attendant (41) , Front Desk Associate (36) , Night Auditor (33) , Bistro Server (27) , Night Auditor/Front Desk Agent (25) , Guest Service Representative (24) , Guest Service Agent (21) , Front Desk (19) , Housekeeping (18) , Bartender (15) , Operations Manager (14) , Server/Bartender (14)

What are the pros of working at Courtyard according to real employee reviews?

"Great Staff and forward thinking owners" ((in 54 reviews)); "Great people to work with and decent peace" ((in 51 reviews)); "Overtime and coworkers can be great" ((in 42 reviews)); "Fun work environment" ((in 20 reviews)); "Great managers to help with problems" ((in 19 reviews))

What are the cons of working at Courtyard according to real employee reviews?

"The pay was low especially for the multiple roles that a single employee had to play." ((in 89 reviews)); "Long hours (often worked well over 9 hour shifts since people called out often and management did nothing)" ((in 39 reviews)); "Less salary I could get and barely heard above 1" ((in 32 reviews)); "Pay rate, Work weekends, overnight shifts needed to cover, favoritism" ((in 12 reviews)); "No work life balance" ((in 10 reviews))

Courtyard reviews

3.6

56% would recommend to a friend

(1,340 total reviews)

Arne M. Sorenson

62% approve of CEO

44% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,340 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Courtyard has an employee rating of 3.6 out of 5 stars, based on 1,340 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Courtyard employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

1K reviews

3.0

May 11, 2021

Long hours

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Team work, Thorough training, Room to grow.

Cons

Long hours & days. No weekends off. Low salaries.

1.0

May 11, 2021

In regards to the Harrisonburg location. Never have I witnessed an employer through a temper tantrum for no reason.

Room attendant

Recommend

CEO approval

Business Outlook

Pros

Simple and straight forward work.

Cons

Management needs better training both in business and behavioral

3.0

May 9, 2021

I wouldn't go back

Guest service representative

Recommend

CEO approval

Business Outlook

Pros

Competitive Salary, Discounts, Benefits, Good For Resume, Rarely Boring

Cons

They kept changing general managers which led to inconsistency. They are a corporate brand by franchised ownership which led to more inconsistency. There should have been more flexibility in schedule, but there was a lot of favoritism and understaffing. Also Josh Keller did not understand basic things about hospitality, which led to internal issues and he was incredibly rude to staff. He had no sense of cause and effect when it came to his decisions effecting the numbers. Also Kaiser was the only choice for medical insurance which is terrible.

Viewing 913 - 915 of 1,340 Reviews

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Jobs at Courtyard

Hotel Front Desk Agent

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Hotel Guest Service Associate

Courtyard

Courtyard reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Long hours

In regards to the Harrisonburg location. Never have I witnessed an employer through a temper tantrum for no reason.

I wouldn't go back

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Jobs at Courtyard