Continuum Global Solutions reviews

The hours can be demanding for some people. Currently, everyone has to work at least 40 hours per week which depending on what you've got going on in your life might be too much. At times they've required employees to work as much as 5 hours of overtime per week, but to be fair they were flexible in allowing us to schedule those hours when it worked best for us, as long as they got worked. The performance expectations (like in most call centers) are aggressive, it can be difficult to maintain an energetic and positive vibe on every call so I would say people that find it really difficult to empathize with people complaining about their bills, even when they get angry, might want to consider applying elsewhere.

The training staff treats you a cog in the machine, refuses to adapt to any alternate ways of learning, compares employees to preschoolers, gangs up on agents they dislike, and will flat out tell you that you are no good and that they have no faith in you for the job if you do not preform to their standards after only three weeks of training and two days of phone calls. I am saying this for all of the peers of mine who quit because they were told those things. I saw them be treated that way and heard those words come out of managements mouth to my peers and if left multiple people crying and wanting to leave. This place is nothing but a soul sucking corprotation that has no regard for anyone but themselves.