This company is the equivalent of an abusive relationship.
Management never has any idea what’s going on. They’ll change your schedule at midnight and expect you to see it, or randomly add days to your schedule and expect you to drop everything to work the shift. If you ask a manager to remove it, you’re told, “It’s what the client needs.” IF management does care, they’re too spineless to stand up to the client.
There is no work-life balance. You are expected to work holidays. When I asked if there was any way to be off on holidays to see my family, I was told I could see them on my breaks to enjoy the holiday, and they genuinely expected me to see that as a perk.
During low call times, you’re required to be on camera and participate in awkward forced conversations ON CAMERA, as if we’re in some cult where the client is the leader.
I would also not recommend working here if you’re transgender. They claimed to be inclusive, yet never updated anything to reflect my name, and I was misgendered on a daily basis.
They don’t care about their employees. During training, someone’s son needed emergency surgery, and she was told, “Oh well, if you go, we will terminate your employment.”
You’re not allowed to use the bathroom unless you’re on break or have a doctor’s note for accommodations. They will also cut your lunch down to 30 minutes during busy seasons or randomly change your break, which is awful, considering it’s the only time you can use the bathroom.
Don’t work here. It’s not worth it.
