Conduent reviews

Little to no raises given. I was let go after being with the company for 13 amd a half years...with no notice. Severance package is now maxed out at 8 weeks pay and it is tied to "unemploymeny benefit supplementation" which basically translates to them wanting a possible avenue to deny severance. RIFs (reduction in force) firings are common occurrence and tend to happen to those with a considerable amount of tenure. The nepotism in the management structure is unethical and causes conflicts all over the building. The leadership of this company since the changeover from Xerox has shown to be lacking. The future of the company looks bleak at best. There hasn't been any new business brought in like we were promised there would be by now. This place used to be full for 3 shifts. Now it is half full at best on the day shift...less than a dozen 2nd shift employees and less than 6 or 7 third shifters. I wouldn't be surprised if this company collapses within 2 years.

Conduent's client is a cell phone carrier. They make their call center agents sign a non disclosure agreement in training to prevent them discussing what they learn about the way this company does business and treats their customers. The problem with this job is that keeping it depends on getting good scores on the after call surveys. However, if you call in and there is nothing I can do to "fix" you situation and you're angry at the company, what is the likely hood that you are going to give me a good score? Call center agents end up having to pass the buck and tell the customer what they want to hear without actually following thru in order to get good scores. And you need to be the type of person who does not take anything personally and can handle being screamed and cussed at on a regular basis.