The pay is low, the job itself is awful, and benefits are withheld until you've been there for six months, but my biggest complaint is that employees are treated like children or criminals. You can get written up for being one minute late from a break. You aren't even trusted with access to company email, or the ability to take a payment. They act like they EXPECT you to try to steal company or customer information at any time. They even try to tell you you can't even use your phone in the bathroom because "someone might record you," as if a creep who was planning to illegally record someone while using the bathroom would care that it was against company policy. Training was mostly just sitting around doing nothing or getting fussed at for minutiae. But worst of all, once you are on the phones, good luck. There are not even enough chairs for all the people they've hired, and there is not remotely enough help and support to go around. If you do get someone to notice that you need help, they frequently give information that ends up being totally incorrect, or act like THEY don't know the answer either and wish you hadn't asked! This has happened MULTIPLE times in my short time at the company. I feel terrible for the customers that I KNOW I was telling the wrong thing to, but the person "helping" me was right over my shoulder, so I felt like I had to say what they were telling me to! Sometimes they even push back on helping you at all, even when you explain that you've already tried what they're telling you to do. It's just ridiculous. I am normally the kind of person who can just go with the flow and get through whatever happens at my job, but I pray every day that somewhere else I've applied to will call me back.
