Pros
If you lucky enough to land a good supervisor when you hit the floor its bearable. Otherwise..........Seems like the big reward is being able to wear jeans. Trainer was excellent, it is a shame that enthusiasm is not the same on the floor. Not surprising turnover is so high.
Cons
waiting time for help desk is horrible because they are busy taking calls and some seem to be annoyed rather then helpful, However a very limited few are over the top ! Morale is horrible, people always talking about leaving, and do-turnover is high. If you enjoy being treated like your in Junior High this is the place for you right down to the locker room. Almost feels as if the whole set up is a big charade- Just throw anything against the wall and see what sticks. Priority is clearly call goals and talk time over anything beyond minimal customer service.