3.0
Sep 11, 2025
Recommend
CEO approval
Business Outlook
Pros
Pay, full times options, full benefits
Cons
They nitpick at everything. We have to follow a different instruction sheet for each call or else we fail that call even if it's the simplest call type you have handled 100 times. You Have 30 seconds to notate account which is insane with the amount of info you are now required to document. Also, hold times cannot exceed 2 mins. Ever checked on a caller every 2 mins? It gets repetitive and annoying for not just me but the caller. I worked for Humana from conduent and it was hard! I was so happy they moved me to dental insurance Dominion National Dental but now I get yelled at every day by dentists and members. Look up Dominion Dental reviews. It's pretty bad.