Pros
It is a very progressive environment in which to work. For a big bank there is a focus using current to advanced technology. Policies and procedures are clearly defined in an online knowledge management system. In the event one cannot find the answer online there are phone reps available to provide support. Compensation is generally above the industry average.
Cons
There is significant pressure to perform. Work/life balance is difficult to achieve and not well supported by the business. The corporation as a whole is struggling, as is the rest of the financial services industry, so there are a lot of changes that are unique to this business cycle. There have been at least three to four rounds of lay-offs in the past 18 months with more streamlining anticipated in the future.
