Cielo reviews

3.6

66% would recommend to a friend

(1,578 total reviews)
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Marissa Geist

67% approve of CEO

51% positive business outlook

Cielo has an employee rating of 3.6 out of 5 stars, based on 1,578 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cielo employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

2K reviews
4.0
Jan 26, 2024
Recommend
CEO approval
Business Outlook

Pros

Benefits, Competitive salary. Work Life Balance. Hybrid or Remote Work

Cons

Limited career or growth opportunities

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Cielo Response
2y
Hi there, this is Holly Russell, SVP - Consumer Brands & Business Services. Thank you for sharing your feedback regarding your experience with us. I'm delighted to hear that you appreciate the benefits, competitive salary, and our commitment to maintaining a healthy work-life balance, including offering hybrid or remote work options. I also understand that career growth and opportunities for advancement are essential aspects of job satisfaction. We continuously strive to create avenues for professional development and advancement within the company. I encourage you to discuss any specific career goals or aspirations you may have with your leader. We're committed to fostering an environment where every employee feels supported and empowered to reach their full potential. If you have any further thoughts or suggestions, please don't hesitate to contact me directly at Holly.Russell@cielotalent.com. Thank you once again for your contribution to our ongoing efforts to enhance the employee experience at Cielo.
5.0
Jan 24, 2024

I

Recommend
CEO approval
Business Outlook

Pros

Worked remote liked the flexibility

Cons

Lack of communication was frustrating

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Cielo Response
2y
Hi, this is Tanya Derrick SVP - Client Services. It's great to know you enjoy the benefits of working remotely and thank you for leaving a 5-star review! Would you be willing to share a little more about your additional comments - what could we be doing better to improve your employee experience at Cielo? If you are comfortable sharing, you can reach out to me directly at Tanya.Derrick@cielotalent.com.
2.0
Jan 23, 2024
Recommend
CEO approval
Business Outlook

Pros

Honestly, I’m not sure there are too many pros, but for the sake of trying to keep my review as fair and valid as possible I will list the few that I have. Note, these pros are more to do with being Remote than the company itself. •Remote means I get to work anywhere I’m able to. On the balcony of my favorite vacation spot, Int the waiting room at the doctors office, or at home in my robe and messy bun. •Flexibility, my team and manager allow us to be flexible for doctors appointments, migraines, or any other inconvenience that may present itself in the day (like the time my bedroom flooded during a storm!!) •Flexible PTO -it’s nice, but it’s more of a scam companies are doing now to make you think you’re valued so they don’t have to give you raises or bonuses. Your FPTO hours are monitored!

Cons

When hired almost three years ago I was told (and this was a company standard) that “if you aren’t ready for a promotion within 9 months then WE [leaders] have done something wrong.” Do XYZ and you’ll be ready. LIES there is little to no growth possible at this company. They just keep telling you to learn more and complete trainings in succeed to keep you distracted and keep hope alive that that promotion is coming. It’s not. •NA jobs are moving out of NA and into Philippines and India. Little to no jobs available internally or externally for NA employees/candidates. •New leadership. Let’s be honest, ever since the company “gained” a new CEO moral has been down 90%, jobs have been down, “raises” and bonuses have been almost non existent and lay offs at an all time high. Mean while leadership gets big fat bonuses and in the words of one of those leaders “I’m hoping for bonuses so I can pay of my wife’s $10,000 living room furniture shopping spree” while the rest of us are just begging for scraps. •Meetings that could have just been an email. No but…seriously! Sooo many meetings that the majority of us do not need to be a part of. •Distrust in leadership and their politician style answers to legitimate concerns •Unfair and well below average pay for TACS and STACS •little to no recourse for employees that don’t do their jobs well. (Ex: if you have employees that have held their title for 3 years but you don’t trust them to train anyone knew bc of their lack of accuracy and efficiency and we are having weekly meetings for process reminders…that’s a problem!!] •Do more for nothing more mentality. Do more trainings, do more audits, do more tasks, but don’t ask for anymore money honey bc you won’t be getting a penny. •merit raises DO NOT keep up with inflation. 3 years and I’m still not to the next dollar amount from where I started. Thanks for the pennies…I’ll by myself a candy bar. •Underpaid and OVERworked!

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Cielo Response
2y
Hi there this is Molly Thiel, Chief Administrative Officer. I want to address your concerns with a balanced perspective, and I respect your decision not to engage further. While it's true that economic fluctuations can impact our business, I believe it's essential not to make broad assumptions. Regarding the employer awards, we can only claim recognition if it's genuinely earned. These awards are based on rigorous criteria set by external organizations, which include direct surveys and thorough evaluation processes. I understand your frustration and acknowledge your right to express your experience. Every individual's perspective is valid, and I wouldn't discount yours. It's important to recognize that feedback varies, and while some experiences may align with yours, others may not. I genuinely wish you the best in your future endeavors and hope you find a fulfilling employment experience elsewhere. Thank you again for bringing your feedback to our attention.
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Glassdoor has 1,934 Cielo reviews submitted anonymously by Cielo employees. Read employee reviews and ratings on Glassdoor to decide if Cielo is right for you.