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      Choice Hotels

      Engaged Employer

      Choice Hotels reviews

      3.5

      61% would recommend to a friend

      (1,125 total reviews)
      avatar

      Patrick Pacious

      69% approve of CEO

      44% positive business outlook

      Ratings by demographic groups

      Choice Hotels has an employee rating of 3.5 out of 5 stars, based on 1,125 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

      Reviews by job title

      1K reviews
      2.0
      Dec 17, 2010

      Unstable. The company is always announcing changes and then changing their mind.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent health insurance. Some opportunity for overtime if you want it. No layoffs yet but with all of the outsourcing it is only a matter of time.

      Cons

      The company is outsourcing a lot of duties to foreign countries. The agents in these foreign countries are constantly screwing things up and we have to fix it and get yelled at by the customer. Management is constantly coming up with "great ideas" of how to run the place better but they don't listen to their employees' input and the plans almost never work. Replacing our perfectly good phone system with one that is inferior is a good example of this. A lot of the time they don't even go through with these "improvements" so it's hard to predict what work will be like in a month or a year.

      4.0
      Aug 24, 2010

      Good place to work without any opportunity to be promoted or receive a raise

      Front desk
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great idea for an all suites hotel, the product does sell itself. The front desk position was great and challenging.

      Cons

      After opening up the hotel and then working there for a long period of time no received a promotion or a raise. Management depended on the regular hourly employees to do a lot of the menial duties they got paid to do

      3.0
      Jul 16, 2010

      Great job for college students

      Manager on duty
      Recommend
      CEO approval
      Business Outlook

      Pros

      Was above min wage at the time Great flexible hours to accommodate college student schedule Wonderful exposure to running a small business Got to meet a lot of people traveling in and out Choice Hotels training and marketing materials are top notch

      Cons

      When working in a hotel chain like this, it's rare you get to move up unless the owner is not the manager Serving the general public is always difficult when eccentric and brash personalities are displayed The type of customers the chain attracts is not always pleasant or appreciating, they are just looking for cheap cheap cheap + everything free.

      Viewing 274 - 276 of 1,125 Reviews
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      ReviewsChoice Hotels reviews

      Glassdoor has 1,233 Choice Hotels reviews submitted anonymously by Choice Hotels employees. Read employee reviews and ratings on Glassdoor to decide if Choice Hotels is right for you.