Choice Hotels reviews

3.5

61% would recommend to a friend

(1,125 total reviews)
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Patrick Pacious

69% approve of CEO

44% positive business outlook

Choice Hotels has an employee rating of 3.5 out of 5 stars, based on 1,125 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

1K reviews
1.0
Jul 20, 2023
Recommend
CEO approval
Business Outlook

Pros

Currently, I see no pros. I’m so genuinely saddened by how downhill this company has gone this year. Once a company focused on work life balance and employee happiness, now a dictating authoritarian command chain. They’ve stripped our work from home benefits with zero exceptions or flexibility. If your kids are sick, too bad. Take a day off. If they have no school for two weeks, too bad, find alternate childcare. Yet they continue to let MULTIPLE resources work from home. It’s okay for some but not others. It’s incredibly biased and unfair. Emails have been written expressing zero flexibility or tolerance for not being in the office. Meaning they care nothing about your personal life, work/life balance, or mental health. All they care about is bodies in the office. You know, so we can sit on zoom calls with the people they allow to be remote. Management has also gone extraordinarily downhill. Very minimal positive feedback. Lots of negative feedback and we mostly only hear from them when there’s a new rule they’re implementing. Rude and dismissive behavior towards employees. Career growth is limited. Low annual raises. No bonuses. No stock options. Productivity skyrocketed during our work from home time. The company saw BILLIONS in profits over the last few years, yet they choose to punish us instead of letting us have autonomy.

Cons

Over 90% of us have expressed our unhappiness with the changes and new policies. We’ve submitted company surveys on our unhappiness and needs and They have told us they do not care. They have made it so your life is all about work as if you’re not human and have other life responsibilities. They’ve lost their compassion all together. It’s shameful. You can’t even go to a doc appt without being required to take the day off. It’s absurd!! They’ve even asked people from out of state to come into the office on their own dime! Management doesn’t care about you. Benefits are ok. Not the greatest. Biased culture. Unfair policies. Low growth opportunities. Low raises. Indifferent management. Pizza parties instead of solid recognition. This place has become toxic through and through. I hope Pat Pacious realizes he’s hurting his workforce and makes some changes.

5.0
Jul 17, 2023
Recommend
CEO approval
Business Outlook

Pros

Great team. Great work life balance

Cons

Management in the office does not really engage with lower level employees. Are they all sit in the same floor. Director level are really great. Engaging with their employees.

Viewing 172 - 174 of 1,125 Reviews

Glassdoor has 1,233 Choice Hotels reviews submitted anonymously by Choice Hotels employees. Read employee reviews and ratings on Glassdoor to decide if Choice Hotels is right for you.