Does Choice Hotels pay their employees well?

According to anonymously submitted Glassdoor reviews, Choice Hotels employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Choice Hotels. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Choice Hotels?

58% of Choice Hotels employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Choice Hotels 3.1 out of 5 for work life balance, 3.3 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Choice Hotels?

Front Desk Agent (67) , General Manager (33) , Front Desk Receptionist (31) , Night Auditor (27) , Housekeeper (21) , Software Engineer (21) , Director (20) , Manager (20) , Front Desk Clerk (17) , Front Desk Manager (17) , Intern (13) , Night Auditor/Front Desk Agent (12) , Analyst (11) , Project Manager (11) , Revenue Manager (11)

What are the pros of working at Choice Hotels according to real employee reviews?

"Locally work with great people." ((in 77 reviews)); "Great work life balance and you will use some of the top tech in hospitality." ((in 47 reviews)); "Great opportunity and culture there" ((in 42 reviews)); "Friendly staff to work for." ((in 24 reviews)); "Best work environment, learning scope" ((in 21 reviews))

What are the cons of working at Choice Hotels according to real employee reviews?

"It takes long time to be full time worker and no benefits" ((in 49 reviews)); "Low pay and no forward opportunity" ((in 46 reviews)); "there was bad management." ((in 46 reviews)); "The managers doesn't care about the development of the team/reporting employees." ((in 22 reviews)); "Low salary and limited scope for growth" ((in 17 reviews))

What are employees saying about Choice Hotels layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Choice Hotels layoffs and their outlook for job security at Choice Hotels in 2026.

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Choice Hotels

Choice Hotels reviews

3.4

58% would recommend to a friend

(1,123 total reviews)

Patrick Pacious

67% approve of CEO

41% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Culture & values

3.1

Work/Life balance

3.1

Career opportunities

3.0

Senior management

3.0

Compensation and benefits

Choice Hotels has an employee rating of 3.4 out of 5 stars, based on 1,123 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

2.0

Dec 17, 2010

Unstable. The company is always announcing changes and then changing their mind.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Decent health insurance. Some opportunity for overtime if you want it. No layoffs yet but with all of the outsourcing it is only a matter of time.

Cons

The company is outsourcing a lot of duties to foreign countries. The agents in these foreign countries are constantly screwing things up and we have to fix it and get yelled at by the customer. Management is constantly coming up with "great ideas" of how to run the place better but they don't listen to their employees' input and the plans almost never work. Replacing our perfectly good phone system with one that is inferior is a good example of this. A lot of the time they don't even go through with these "improvements" so it's hard to predict what work will be like in a month or a year.

1.0

Nov 16, 2010

It is what it is.

Manager

Recommend

CEO approval

Business Outlook

Pros

Stability due to the franchise model. Low expectations if that is a pro. Don't have to be smart, driven or want to go anywhere.

Cons

Very low operating platform all around, you can spend a lot of time dealing with a lot of clueless people who are just there to make it to retirement. Be prepared to get criticized and more if you actually want to do something. Have to pretend not to be yourself to fit in.

4.0

Nov 3, 2010

Not too bad a place to work if you have the oppurtunity for growth which is lacking.

Specialist

Recommend

CEO approval

Business Outlook

Pros

The pay was great compared to similar jobs in the hospitality industry. Went from hourly with another company to salary at this company.

Cons

Not much room for growth. Tried applying for 1 of the few other positions available but hired someone from outside and another person who was recently hired. Therefore you can feel stagnant working the same position for years.

Viewing 1108 - 1110 of 1,123 Reviews

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Jobs at Choice Hotels

Front Desk Receptionist

Product Improvement Manager