Does Choice Hotels pay their employees well?

According to anonymously submitted Glassdoor reviews, Choice Hotels employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Choice Hotels. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Choice Hotels?

61% of Choice Hotels employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Choice Hotels 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Choice Hotels?

Front Desk Agent (67) , General Manager (33) , Front Desk Receptionist (31) , Night Auditor (27) , Housekeeper (21) , Software Engineer (21) , Director (20) , Manager (20) , Front Desk Clerk (17) , Front Desk Manager (17) , Intern (13) , Night Auditor/Front Desk Agent (12) , Analyst (11) , Project Manager (11) , Revenue Manager (11)

What are the pros of working at Choice Hotels according to real employee reviews?

"Locally work with great people." ((in 79 reviews)); "Great work life balance and you will use some of the top tech in hospitality." ((in 45 reviews)); "Great opportunity and culture there" ((in 44 reviews)); "Great staff all the time" ((in 26 reviews)); "Friendly work environment." ((in 20 reviews))

What are the cons of working at Choice Hotels according to real employee reviews?

"It takes long time to be full time worker and no benefits" ((in 53 reviews)); "there was bad management." ((in 44 reviews)); "Low pay and no forward opportunity" ((in 42 reviews)); "Low salary and limited scope for growth" ((in 18 reviews)); "The managers doesn't care about the development of the team/reporting employees." ((in 18 reviews))

What are employees saying about Choice Hotels layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Choice Hotels layoffs and their outlook for job security at Choice Hotels in 2026.

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Choice Hotels

Choice Hotels reviews

3.5

61% would recommend to a friend

(1,123 total reviews)

Patrick Pacious

69% approve of CEO

44% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Culture & values

3.2

Career opportunities

3.1

Work/Life balance

3.1

Senior management

3.0

Compensation and benefits

Choice Hotels has an employee rating of 3.5 out of 5 stars, based on 1,123 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Aug 16, 2012

Phoenix IT is very bad - don't join

It development

Recommend

CEO approval

Business Outlook

Pros

Not much to think of other than the Managers. Directors and Executives are getting a very good bonus, while blaming the staff when things don't go well.

Cons

Bad Management Poor benefits The CTO in Phoenix is cluless. Lot of bright and good people are leaving Choice beacause of his leadership or lack of. HR Director in Phoenix and HR VP are clueless and are jokes. No idea how these people got promoted.

1.0

Aug 7, 2012

Home Based Agents - Not a Good Fit for Most People

Work at home sales agent

Recommend

CEO approval

Business Outlook

Pros

The company does provide a good training platform for people and the trainers are great, downside is the reality of what happens once you go live and try to meet their expectations.

Cons

The incentive program (in addition to your hourly wage) is developed and skewed in order for poeple to NOT meet their minimums, thus the company doesn't have to pay out incentives. Also the company does not provide a venue for customers (actual contact with people) to provide their individual comments or opinions on your service.

2.0

Aug 3, 2012

Love it at first, but became embarrassed to admit I even work there

House keeping

Recommend

CEO approval

Business Outlook

Pros

No pre employment test, relaxing enviorment, really great discounts when staying at other choice hotels. Was nice because while cleaning rooms you could listen to your music player or turn on the tv. No one was hovering over you, you just go in and do your job.

Cons

Poor management, no benefits. bad hours not a good job if you are living on one income, the job itself wasn't so pleasant and the pay you get doesn't reflect the work you do, you have to stay until all your rooms are done so you never know from day to day how long you are going to be there. You may get out by 2pm or you might be there till 8pm you never know, so planning anything outside of work is basically impossible. Also no matter how hard you work they don't seem to want to give you any advancement opportunities.

Viewing 1069 - 1071 of 1,123 Reviews

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Jobs at Choice Hotels

Front Desk night audit

Hotel Guest Service Representative (front desk)