Choice Hotels reviews

3.5

61% would recommend to a friend

(1,125 total reviews)
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Patrick Pacious

69% approve of CEO

44% positive business outlook

Choice Hotels has an employee rating of 3.5 out of 5 stars, based on 1,125 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

1K reviews
2.0
Oct 17, 2015
Recommend
CEO approval
Business Outlook

Pros

Worker bees are generally good people, inclusive and diverse culture, flexible schedules and work locations sometimes.

Cons

Shrinking and increasingly expensive benefits, who-you-know career ladder, draconian HR practice. IT management structure has been taken over by yes-men (and women) who make unreasonable and unconditional promises to upper/executive management and then put pressure on subordinates to sacrifice their lives to complete a project in a short deadline. Work/Life Balance suffers greatly. Good employees have been fleeing for years. Very few tenured employees left, much of the tribal knowledge has gone. Downward slide started with the change in CEO years ago and rolled downhill in the business and in IT. That started a domino effect where good management fell and was replaced with bad. Company sacrificed everything on the altar of Stock Price.

4.0
Oct 15, 2015

A worthy workplace

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Definitely cared about the guests. Great communication between management and staff.

Cons

Guests suck. They will complain about anything. I worked at a nicer choice hotel and still we had a complaint a day. Always felt like we were understaffed, also.

3.0
Oct 13, 2015

Front Desk

Recommend
CEO approval
Business Outlook

Pros

Friendly staff and management, relaxed breaks and good quality rooms. This job has allowed me to grow in many ways.

Cons

Front desk agent often has many roles, including: secretary, concierge, housekeeping management, pool testing and cleaning, cooking, maintenance, and cleaning. Low wage has been an issue.

Viewing 874 - 876 of 1,125 Reviews

Glassdoor has 1,233 Choice Hotels reviews submitted anonymously by Choice Hotels employees. Read employee reviews and ratings on Glassdoor to decide if Choice Hotels is right for you.