Choice Hotels reviews

3.4

58% would recommend to a friend

(1,123 total reviews)
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Patrick Pacious

67% approve of CEO

41% positive business outlook

Choice Hotels has an employee rating of 3.4 out of 5 stars, based on 1,123 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

1K reviews
1.0
Feb 15, 2025

Disappointing

Recommend
CEO approval
Business Outlook

Pros

Barely any business so there’s lots of free time

Cons

The rooms are terrible housekeeping barely cleans. Front desk constantly gets complaints about things being broken in the room, the room not being clean, or bugs and mold. Management doesn’t care about the property and only cares about the money. They treat you horribly.

1.0
Jan 14, 2025

You can find better

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The only pro here are the people who work there- they are kind, smart and resilient

Cons

exec leadership is super out of touch, companywide surveys that go nowhere, no accountability with people leaders who are notoriously bad at their jobs, required 4 days in office to "improve the culture," super lean teams which makes them have more than their own job responsibilities and that is made as the norm, notorious low pay. We are told day 1 that this place is where you are not a number and that used to be true years ago but after hearing how they laid off people- you are truly number at the end of the day. They want to focus on our mental health- how does removing team members we need, not adding more headcount, not paying us enough and making us come in to have leaders just keep their doors closed help?

Viewing 49 - 51 of 1,123 Reviews

Glassdoor has 1,231 Choice Hotels reviews submitted anonymously by Choice Hotels employees. Read employee reviews and ratings on Glassdoor to decide if Choice Hotels is right for you.