was great, now the worst job I've had
Pros
Nothing at all. Pay I guess? But even then we're not getting paid enough.
Cons
Was fine, a good decent phone tech job. But it's morphed into an awful place where you're so micromanaged that I get a phone call if I run over a minute on any metric whatsoever - even ones I've never had an issue with, I'm talked to for anything that isn't perfect, etc. They're tightening the metrics so hard that if I have to poop, I run over on my alotted 5 minutes at a time for personal time and then I'll get both a cell phone call and my manager DMing me on teams. Raiding in MMOs full-time is less stressful than this. It's got me wanting to self-harm and I panic when I hear my cellphone ringing now. Location flubbed to hide identity. Oh yeah if your preferred name is different from legal (trans, nickname, etc) - good luck, your legal name is required on your profile and half our systems can't pull from the nickname field so despite everything I get legally fullnamed at least 4 times a day by a name I haven't used in years.