CarMax reviews

3.5

59% would recommend to a friend

(8,181 total reviews)
avatar

Keith Barr

44% approve of CEO

49% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,181 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

8K reviews
2.0
Feb 22, 2026

5 days

Recommend
CEO approval
Business Outlook

Pros

Good pay for training at 20/hr

Cons

Rigid training. Strict guidelines, must do this, must do that, not normal and natural

4.0
Feb 19, 2026

Sales Manager

Recommend
CEO approval
Business Outlook

Pros

Unlimited vacation time away which is great!

Cons

retail can be a bit of a drag

1.0
Feb 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Recognized national brand with strong market presence. Generally supportive and collaborative team environments at the peer level. Exposure to large-scale enterprise systems and complex operational environments.

Cons

Work demands frequently exceed available team capacity, creating sustained pressure without proportional compensation adjustments. Cybersecurity function appears to be losing direction and maturity, with leadership decisions raising concerns about strategic alignment, technical depth, and overall effectiveness. This has led to confusion around priorities and weakened confidence within the team. Multiple workforce reductions in recent years, including back-to-back rounds, have created instability and lowered overall confidence across teams. Career progression pathways lack clarity, and opportunities for advancement can feel limited despite internal messaging about growth. Leadership communication often emphasizes productivity and perseverance, while deeper structural challenges remain unresolved. Strategic direction can feel reactive and subject to change rather than guided by a consistent long-term plan. Employee fatigue is noticeable, and maintaining healthy boundaries between work and personal life has become increasingly difficult. Financial priorities appear focused heavily on cost containment, with less visible investment in talent development and retention. Hybrid expectations are determined at the departmental level and are trending toward increased in-office presence. Long working hours are common in several functions. There are concerns around favoritism in certain hiring decisions at senior levels, where personal relationships appear to influence selection. In some cases, this has resulted in leadership hires who lack the necessary expertise, creating additional strain and frustration for existing team members.

Viewing 97 - 99 of 8,181 Reviews

Glassdoor has 8,350 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.