Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1053) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (323) , Sales Manager (208) , Sales (164) , Buyer (158) , Customer Specialist (143) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 780 reviews)); "Great people and very diverse" ((in 444 reviews)); "Culture is great and rewarding" ((in 323 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 299 reviews)); "Has a good Work environment" ((in 172 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 549 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 446 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 285 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 248 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 230 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

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CarMax

CarMax reviews

3.5

60% would recommend to a friend

(8,178 total reviews)

Keith Barr

54% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,178 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

Jul 29, 2009

overall

Manager

Recommend

CEO approval

Business Outlook

Pros

good culture, very easy to work as an hourly associate or in sales. Bend over backwards for special circumstances and hourly associates.

Cons

Tout perks for managers but actualy manage these managers well within the policy. Opendoor policy is a joke if you want to advnce with the company. Don't seem to care about keeping their best and brightest managers after they invest tons of money in tryin to recruit the best.

2.0

Jul 21, 2009

Underpaid/ Under Appreciated

Business office associate

Recommend

CEO approval

Business Outlook

Pros

At some points it was a fun place to work.

Cons

In the business office, you do not get paid equal to what you do. You take all the money, process all the titles, do all the transfers with help from inventory, and taking care of all the signing and tendering of deals, and making sure the checks are funded, so Carmax gets paid. All that starting at 10 an hour. They also do not believe in giving full time, so they do not have to give benefits. Most of the positions are part time. the hours are not fixed, so if you work till close which is 10, its not always, its till the last deal is done. The business office is that last to leave. Work from other departments is constantly shifted to the business office. Basically, you do not get any respect, cause you do not make the money. Sales and Service does. If you want to get a job there avoid the business office.

3.0

Jul 13, 2009

Sales

Recommend

CEO approval

Business Outlook

Pros

Commission is okay, it's nice as a start and there are incentives once you get higher Benefits are good Training is done very well

Cons

So many hours that were worked; social life was hard to come by It no one wants to buy cars, what can you do?

Viewing 8140 - 8142 of 8,178 Reviews

Jobs at CarMax

Customer Service Consultant - Atlanta (Remote)

Business Office Associate - Part Time

Business Office Associate

Business Office Associate - Part Time

Business Office Associate - Part Time

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overall

Underpaid/ Under Appreciated

Sales

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