Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1053) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (323) , Sales Manager (208) , Sales (164) , Buyer (158) , Customer Specialist (143) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 753 reviews)); "Great people and very diverse" ((in 453 reviews)); "Culture is great and rewarding" ((in 326 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 291 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 172 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 553 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 458 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 290 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 243 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 234 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

Compare reviews

3.5

60% would recommend to a friend

(8,178 total reviews)

Keith Barr

54% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,178 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

Oct 28, 2009

Surveys Don't Mean Much

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

If you're interested in a growth oriented company and you fit the definition of cultural fit. Used cars do sell and there are typically a fair amount of customers available.

Cons

The Fortune 100 ratings process is a sham. The focus during the survey administration period is getting responses from those associates most likely to give positive opinions about the company. The results are seriously compromised. The company's efforts around diversity are also not as advertised. There is very little of it at critical decision making positions. The irony is that no one is leading a credible diversity effort as it is deemed not necessary since all associates are treated equally and fairly. Not so.

4.0

Oct 21, 2009

Not a bad place to work. However, the effort of Sales Managers is far below expectations.

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

Lots of extensive and value added training. Tons of customer traffic. Busy compared to industry. Proprietary systems are awesome. On-line financing with specific CarMax lenders is second to none.

Cons

Sales managers are elevated with little to no training or background to be a Real managers of people. Managers should be able to motivate, mentor and "feel" the situation as if it was them. The average store has 50% of the mgmt staff that are only breathing and pulling in a salary. Sales consultants are 100% commission and they make the same per car sale that they did in 1993? Managers get a salary equal to or greater than the average SC average monthly pay. We average less than $20 per hour. We put up with a LOT of stuff!

4.0

Oct 12, 2009

Overall a good place to work

Inventory associate

Recommend

CEO approval

Business Outlook

Pros

Great pay for the job, good direct boss, and low-stress environment. It was a great job to get through college.

Cons

Fellow employees were sometimes on the lazy side, and got upset if outperformed. That seems to be typical everywhere, though.

Viewing 8131 - 8133 of 8,178 Reviews

Jobs at CarMax

Customer Service Consultant - Atlanta (Remote)

Business Office Associate

Business Office Associate - Part Time

Business Office Associate - Part Time

Business Office Associate

CarMax

CarMax reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Surveys Don't Mean Much

Not a bad place to work. However, the effort of Sales Managers is far below expectations.

Overall a good place to work

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