Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1054) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (323) , Sales Manager (208) , Sales (164) , Buyer (158) , Customer Specialist (143) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 753 reviews)); "Great people and very diverse" ((in 453 reviews)); "Culture is great and rewarding" ((in 326 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 291 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 172 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 553 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 458 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 290 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 243 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 234 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

Compare reviews

3.5

60% would recommend to a friend

(8,180 total reviews)

Keith Barr

54% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,180 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Feb 24, 2010

Easy position, good part time job

Early collections

Recommend

CEO approval

Business Outlook

Pros

People that you work with are great! The company is good about making sure that you are aware of what is going on within the organization and they do reward you for doing a good job. There is always a contest going on to make things a little more interesting and competitive.

Cons

The hours I am currently working are not great, but they would work well for a student. Sometimes some of the processes seem to be lacking, such as systems running properly which can impede on your performance.

4.0

Feb 19, 2010

Great Place to work!

Senior buyer

Recommend

CEO approval

Business Outlook

Pros

Carmax is a Fortune 500 company, a Fortune 100 Best Places to work company and consistency rates high in employee satisfaction. They due a good job of training and developing associates and addressing associate needs. I enjoy the position and varied work a lot and look forward to growing with the company.

Cons

Retail hours and you must work weekends in most positions. The environment is busy and if you do not like fast paced environment then it might not be a good fit.

2.0

Feb 5, 2010

The company behind the company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Pay for managers is good, the job is pretty easy if you have patience

Cons

Anyone with a pulse can get hired, Constantly changing initiatives so no one ever gets a handle on anything, very poor quality associates, it is stated CLEARLY to salespeople that it is a comissioned-based pay plan then they spend their entire time whining, most of managements' time is spent hand holding incompetent associates who management is incapable of firing, a lot of people keep their jobs because they are "nice" and not good at their jobs, people do not get fired because they are "trying their hardest" ....is this pre-school? There are associates and managers aplently who do not deserve the paycheck they receive.

Viewing 8122 - 8124 of 8,180 Reviews

Jobs at CarMax

Customer Service Consultant - Atlanta (Remote)

Business Office Associate

Business Office Associate - Part Time

Business Office Associate

Business Office Associate - Full Time

CarMax

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Easy position, good part time job

Great Place to work!

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