Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1054) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (208) , Sales (164) , Buyer (158) , Customer Specialist (143) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 756 reviews)); "Great people and very diverse" ((in 466 reviews)); "Culture is great and rewarding" ((in 323 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 297 reviews)); "Good work environment to be in" ((in 169 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 547 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 454 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 283 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 241 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 231 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

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CarMax

CarMax reviews

3.5

59% would recommend to a friend

(8,184 total reviews)

Keith Barr

44% approve of CEO

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,184 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Oct 12, 2010

The rudeness and arrogance by other Buyers was demoralizing

Buyer in training

Recommend

CEO approval

Business Outlook

Pros

The company has many positive aspects, yet working there is great if you are a part of the rat pack.

Cons

When working as a Buyer, I knew I was new at the job, yet was surprised over the arrogance and rudeness of other Buyers. The company promotes bad behavior and back stabbing.

2.0

Oct 10, 2010

Goals very unclear

Buyer

Recommend

CEO approval

Business Outlook

Pros

The salary and benefits were good. From time to time, appreciation was shown in form of meal for meeting goals. Semi professional enviornment.

Cons

Unapproachable management. No coaching provided. No loyalty and unfair doling out of disipline. Freeze on pay. No room for growth.

2.0

Oct 9, 2010

carmax sales consultant

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

I would say i do like most of the people I work with , a couple of execeptions but thats life i guess. managers can be easy to talk to but overall don't really seem to care to much

Cons

I was hired on the sales floor about 3 years ago with promises of advancement and of how much money you can make. Yes you can make alot of money if you want to work 60 hours a week and get lucky . Almost 70 % of customers that walk through the door only want to sell there cars with no interest in buying and you only average buying about 25 % of those because of the appraisals are so low.

Viewing 8077 - 8079 of 8,184 Reviews

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Customer Service Consultant - Dallas (Remote)

Inventory Associate - Overnight

Inventory Associate - Overnight

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The rudeness and arrogance by other Buyers was demoralizing

Goals very unclear

carmax sales consultant

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