Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1054) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (145) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 748 reviews)); "Great people and very diverse" ((in 465 reviews)); "Culture is great and rewarding" ((in 309 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 290 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 174 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 561 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 466 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 290 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 243 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 229 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

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CarMax

CarMax reviews

3.5

59% would recommend to a friend

(8,192 total reviews)

Keith Barr

49% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,192 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Nov 29, 2011

It helped me know what I wanted to do and how to get there

Senior sales consultant

Recommend

CEO approval

Business Outlook

Pros

Some great people to coworkers (good mix of people). I was in my 20s when I started and didn't mind retail hours.

Cons

I worked there before the recession and realized this was not the company to try to advance in. Keep in mind I went into the company with the mindset of this is was a job with the possibly of being a career. At the time they were hiring management from anywhere (I.E Block Buster, Chucky Cheese) just to fill the void for programmable bodies. I can't say that's what I wouldn't do but I knew I wouldn't be there forever . When I left management would be transferred in market 2-5 times before being up for a good position and that would be out of market.

5.0

Nov 23, 2011

An exciting place to work with lots of opportunity

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Plenty of opportunities to grow your professional skills as well as climb the ladder if that's what you want. New technologies and older technologies are merged together.

Cons

It can be frustrating communicating with senior leadership at times because they have a tendency to talk around issues. They also try to bs about changes to compensation. For example, when they dropped the pension plan they claimed it was for our benefit, but it was really to save money. They also unfairly are contributing more to certain employees 401k accounts.

3.0

Nov 21, 2011

Overall the experience is good, however growth has changed some aspects of work/life balance.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good people, commitment to the customer, fun environment, major store base growth. Most managers go out of their way to help associates.

Cons

Personal growth opportunites seem to be less and less. There can be clicks formed with in teams, that is not always good for the entire company.

Viewing 7999 - 8001 of 8,192 Reviews

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Ratings by category

Ratings by demographic groups

Reviews by job title

It helped me know what I wanted to do and how to get there

An exciting place to work with lots of opportunity

Overall the experience is good, however growth has changed some aspects of work/life balance.

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