Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 745 reviews)); "Great people and very diverse" ((in 462 reviews)); "Culture is great and rewarding" ((in 320 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 309 reviews)); "Good work environment to be in" ((in 171 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 562 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 451 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 286 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 238 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 233 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

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CarMax

CarMax reviews

3.5

59% would recommend to a friend

(8,195 total reviews)

Keith Barr

46% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,195 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Oct 22, 2012

started out good.....

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

usually good atmosphere, good pay/benefits, good culture is in place, very good about lunch breaks.

Cons

inconsistent hours, too much training, micro managing, the culture is not lived up to, horrible scheduling, they get mad if its your day off and they need you to come in, not all managers are qualified. Loved the store when it first opened, now all I get is what I do wrong and if it's small it's the end of the world. the business office is full of dramaaaaaaaaaa!

3.0

Oct 22, 2012

OK. Not great though.

Senior buyer

Recommend

CEO approval

Business Outlook

Pros

-Generous time off. -Decent pay (not great, but decent) for what you do. -Company paid travel to interesting places. -My rating is based on the above. But it gets three stars by a slim margin.

Cons

-Long hours. Expected to answer phone on off days and vacation. Even late at night. -Micromanagement by people not qualified to manage. -Competetive atmosphere. In most cases, this would be good, but it promotes backstabbing and pettiness. -Fraternity atmosphere with very little professionalism.

2.0

Oct 18, 2012

Great pay and benefits cannot overcome the lack of consistent training. Management is NOT stable.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Other department staff is usually nice. Good pay and benefits if you get into the right area. Very nice facilities to work in for the most part.

Cons

Poor follow up on training by some mentors. Unclear expectations overall when management changes. Race and sex play a huge part in disciplinary action. If you aren't a car guy/gal you won't make it if you succeed regardless of how hard you try or improve.

Viewing 7891 - 7893 of 8,195 Reviews

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Auction Service Associate

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Reviews by job title

started out good.....

OK. Not great though.

Great pay and benefits cannot overcome the lack of consistent training. Management is NOT stable.

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