Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (618) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (104) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 779 reviews)); "Great people and very diverse" ((in 452 reviews)); "Culture is great and rewarding" ((in 336 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 298 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 173 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 551 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 469 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 287 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 238 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 230 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

60% would recommend to a friend

(8,202 total reviews)

Keith Barr

55% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (8,202 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,202 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

8K reviews

5.0

Apr 6, 2025

One of the best companies to work for!

Customer experience manager

Recommend

CEO approval

Business Outlook

Pros

CarMax is absolutely an amazing company to work for. I was a Customer Experience Manager at the Tempe, AZ Contact Center for 5 years and loved every day of it because of it's culture that was consistent across it's 250+ stores and Contact Centers. What stood out most was the 'people-first' focus; CarMax invests in its team, providing so many opportunities for development and advancement. I was consistently impressed by the company's dedication to innovation and process improvement, ensuring we always delivered the best possible customer experience. The leadership team is approachable and values open communication, creating a positive and inclusive work environment. It was beyond impressive to meet so many tenured peers who have been with CarMax for 10+ years and still love it. Compensation across all levels was generous and competitive. I highly recommend CarMax to anyone seeking a lifelong rewarding career with a company that truly cares.

Cons

One area for potential improvement could be the enhancement of parental leave policies to better align with industry-leading standards.

3.0

Apr 6, 2025

Not for everyone

Sales associate

Recommend

CEO approval

Business Outlook

Pros

commission based pay, good personality types to work with

Cons

constant risk of losing job due to quota goals, base pay for commission, not too friendly of an environment for women

4.0

Apr 5, 2025

Pay & Hours for Car Industry is Top-notch

Part time sales consultant

Recommend

CEO approval

Business Outlook

Pros

Great work environment for the younger crowd. Good managment and industry leading sales training and resources.

Cons

A lot of things to keep up with as a Sales Consultant and it can be easy to start racking up points that can lose you your job if you are not careful. Do not recommend taking this as a second job.

Viewing 520 - 522 of 8,202 Reviews

Jobs at CarMax

Inventory Associate - Overnight

Automotive Inventory Associate

CarMax

CarMax reviews

Company ratings over time

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One of the best companies to work for!

Not for everyone

Pay & Hours for Car Industry is Top-notch

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