CarMax reviews

Pay is pretty crummy, and things get pretty hectic. sometimes you don’t have the support you need to do the job effectively.

The environment no longer feels professional and has declined quickly in recent months. Leadership culture often comes across as a “bro club,” particularly at the LGM and Business Office leadership level. Diversity in leadership appears inconsistent. While women are occasionally placed in visible roles, advancement and inclusion seem to favor middle-aged white men the majority of the time. Teams operate in silos, and collaboration across departments is limited. Some new consultants rely on searching for answers rather than using the provided training materials, which affects consistency and customer confidence. Managers frequently have to push back against leadership to remove roadblocks that slow down the processes.