Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1053) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (323) , Sales Manager (208) , Sales (164) , Buyer (158) , Customer Specialist (143) , Customer Experience Consultant (129) , Senior Sales Consultant (109) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (84) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 780 reviews)); "Great people and very diverse" ((in 444 reviews)); "Culture is great and rewarding" ((in 323 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 299 reviews)); "Has a good Work environment" ((in 172 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 549 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 446 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 285 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 248 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 230 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

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CarMax

CarMax reviews

3.5

60% would recommend to a friend

(8,176 total reviews)

Keith Barr

54% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,176 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Apr 21, 2026

Benefits and discounts overshadowed by poor management and hours

Assistant general manager

Recommend

CEO approval

Business Outlook

Pros

Good benefits, decent but not great pay, employee discounts, sometimes a fun environment.

Cons

Management, work life balance (85+ hours a week and no respect for time off, you will be contacted constantly)

4.0

Apr 20, 2026

Decent

Inventory associate

Recommend

CEO approval

Business Outlook

Pros

Flexible scheduling and room for growth

Cons

Repetitive and prone to weather

2.0

Apr 16, 2026

Flexible work environment, but culture feels inconsistent

Early collections representative

Recommend

CEO approval

Business Outlook

Pros

: CarMax Auto Finance offers a flexible hybrid work environment that allows a good balance between in-office collaboration and working from home. The role keeps you engaged, especially when interacting with customers, so the work rarely feels monotonous. Some managers, like Brianne, were supportive, understanding, and accommodating, which made a positive difference in day-to-day operations.

Cons

The company culture can feel inconsistent and, at times, unfair. There is a noticeable sense of favoritism, and recognition is not always given where it’s earned. Performance can be heavily scrutinized, with a tendency to focus on faults rather than achievements—especially in high-pressure situations with difficult customers. Compensation and benefits are not as competitive as they could be, and bonus structures may not always feel aligned with individual effort or results. Additionally, once an employee leaves the company, there is little to no continued support or sense of care, which can make the overall experience feel transactional rather than people-focused.

Viewing 34 - 36 of 8,176 Reviews

Jobs at CarMax

Customer Service Consultant - Atlanta (Remote)

Business Office Associate - Part Time

Business Office Associate

Business Office Associate - Part Time

Business Office Associate - Part Time

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Reviews by job title

Benefits and discounts overshadowed by poor management and hours

Decent

Flexible work environment, but culture feels inconsistent

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