Capital One reviews

3.0

Be the first to recommend this company

(13,193 total reviews)
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Richard D. Fairbank

100% approve of CEO

100% positive business outlook

Capital One has an employee rating of 3.0 out of 5 stars, based on 13,193 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

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13K reviews
1.0
Nov 15, 2025

Changed Since Covid

Recommend
CEO approval
Business Outlook

Pros

Pay is good Health Benefits are amazing 401K is top tier Work on issues that touch people’s lives and it is a point of pride to say you worked on something that people see. I used to think it was awesome to say I worked somewhere with major brand recognition

Cons

Stack Ranking has morphed into this multi level hydra. It used to be clear cut that some employees weren’t up to par, but post covid it has slowly become a noose that is used to squeeze employees. First it was increased expectations(go from running 1 team to 2). Then it was being able to compete with employees who have been there for years. It doesn’t matter if you are new to cap one or the role, you were expected to hit the ground running or get left behind. Capital One used to be a place to learn and grow but now it is a cost effective Amazon. It got to the point where I was working while at a family funeral to stay on top of my job and I dreaded every email notification or buzz I got on my phone. I look back at my time wistfully, I would’ve loved to be a C1 lifer, but I no longer recognize the company I grew to admire.

1.0
May 1, 2025
Recommend
CEO approval
Business Outlook

Pros

Most of the people you work with are genuinely good people, a few actually care about you. This does not include anyone that's a manager or above, however.

Cons

Oh God where to start. First the in-office situation is untenable. In addition to lack of meeting spaces, terrible parking availability, and an open office that does not allow for productive work, it is really unfortunate how employees are forced into a ranked performance system where great employees are given below average ratings solely to satisfy the ranking metrics. Heaven help you if you have a manager that isn't particularly good at their job, they will throw you under the bus time and time again to cover their behinds. RTO has been an utter disaster, forcing people to come back to the office only to spend their days on Zoom which is just as easily accomplished at home. Leadership never ever ever ever admits they're wrong or they've made a mistake, no matter how glaringly obvious it is. This is not the Capital One from 10 years ago which was a vibrant, engaging, great place to work.

1.0
Nov 4, 2023

Beware

Recommend
CEO approval
Business Outlook

Pros

Great benefits and good compensation. Severance packages are generous, which is good since they layoff 8-15% every 6 month performance cycle.

Cons

Stack rankings are creating an extremely negative work environment. If you loved middle drama, Capital One is a great work place, but if you struggle with any mental health related issues, steer clear. Orgs are hiring to fire so I can protect their existing employees. Everyone is so stressed knowing another 10% are going under the bus at year end. Being a veteran, my mental health has really taken a bad turn while working here. Always looking for reasons to tear you down.

Viewing 157 - 159 of 13,193 Reviews

Glassdoor has 21,315 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.