Capital One reviews

3.0

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(13,206 total reviews)
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Richard D. Fairbank

100% approve of CEO

100% positive business outlook

Capital One has an employee rating of 3.0 out of 5 stars, based on 13,206 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

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13K reviews
1.0
Feb 13, 2026

Mission impossible

Recommend
CEO approval
Business Outlook

Pros

Rich Fairbanks has an amazing vision and mission

Cons

Forced ranking does not really indicate performance.

4.0
Feb 12, 2026

Mixed bag

Recommend
CEO approval
Business Outlook

Pros

Lots of "opportunity" to work on some cool systems if you are lucky. Good work life balance if you fight for it. Very nice offices. Pay is very generous, especially when promoted. Good later movement options available to find new positions within the company.

Cons

Lots of "opportunity", meaning there's a lot of work that needs to be done. Constant flux of technology. Upper and middle levels can't stay on a service or provider for more than a few years before "requiring" a new service and having to do a heavy switch over. A lot of "best practices" are not actually best, and there is a hold up of "security" overriding "productivity", where most of my time is spent fixing "mandatory tech backlog" work to meeting these ever changing requirements. There are also instances where the enterprise has attempted to "standardize" process that on paper will be scalable and offload responsibility from the development teams, but when they break, they break for everyone. Usually quite suddenly. Personally have a bad manager/team that unlike most people, is too hands off and not driven, so I bear the weight of the team myself to do high quality work. Upward mobility is difficult to near impossible if you are part of the Tech Development Program (TDP) pipeline. You can be the hardest worker, have expertise in may aspects of the team, and still will have a carrot dangled in front of you being "strong" but never "very strong" or "exceptional", the ratings required for promotion.

2.0
Feb 12, 2026
Recommend
CEO approval
Business Outlook

Pros

- Solid work/life balance - Smart and generally friendly colleagues - Competitive (but not exceptional) compensation for area and role - Diversity and Inclusion initiatives remained even when other major companies (looking at you, Target) started to drop them

Cons

- Horrible performance management culture forces you to constantly think about performance reviews for 5-6 months out of the year - One strike policy for a negative performance review combined with twice-annual reviews and competitive stack ranking process ensures you're never secure in your role - Constant reorgs can be hard to keep up with - Shifting priorities make it hard to have ownership over work or to have a say in your projects (but this could have just been my org)

Viewing 469 - 471 of 13,206 Reviews

Glassdoor has 21,333 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.