CVS Health reviews

Extremely complex. Many duplicative roles, lack of governance.

- Disorganized training, lack of support, understaffing, unclear expectations My experience was very disorganized from the start. On my first day, my field representative was not available, so I only briefly spoke with the pharmacy manager. I was not given a tour of the store, shown basic areas like the break room, or provided an overview of procedures such as breaks or bag checks. The focus was primarily on setting up training, but I was often unable to complete it. During required shadowing portions, I was told to skip them because staff did not have time due to how busy the store was. On multiple occasions, I was placed in pickup and drive-thru without proper training, which made it difficult to perform tasks correctly. I felt pressured to assist despite not being adequately prepared. There were also several days where my training was delayed in order to cover understaffed areas. Additionally, although the role was presented as part-time, I was consistently scheduled for full-time hours.