Being berated by customers that want to walk right into the clinic and be seen immediately. Being berated and called names when you refuse to give someone a antibiotics for a clear viral illness. Being berated by a patient that shows up 20 mins late and you tell them they need to reschedule and get yelled at while the rest of the store watches. We used to have care concierges that managed the waiting room, CVS eliminated that position so the NP has to manage the waiting room... on top of: ordering supplies, receiving supplies and putting them away, performing poc testing on machines, cleaning the clinic, assisting patients with the kiosk (no one trains you on how to navigate it), cleaning the clinic air filters, performing checks on equipment like the fire alarms, But then of course: register a patient, ask ridiculous screening questions, assess, diagnose, teach, prescribe and get them out the door in under 20 minutes. Then clean the room and repeat for 10 hours. Also, CVS is trying to implement Primary care services. It is very difficult to follow up on a patient that was seen and treated by another NP. Poor continuity of care.
