British Airways reviews

3.7

63% would recommend to a friend

(3,706 total reviews)
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Sean Doyle

78% approve of CEO

61% positive business outlook

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,706 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte y logística industry (3.5 stars).

Reviews by job title

4K reviews
1.0
Oct 3, 2025

Horrible

Recommend
CEO approval
Business Outlook

Pros

No pros at all horrible place

Cons

Bad rotas - disgusting training , toxic people

1.0
Oct 1, 2025
Recommend
CEO approval
Business Outlook

Pros

At the moment can`t think of anything. Standby travel is a good thing to have but you still have to pay hundreds of pounds for your ticket, you may or may not get on a flight and not everyone can afford, or wants to go on holidays. Reduced hours offered to those who don`t wish to work full time.

Cons

Unpaid breaks No parking on site No sick pay Constant requirement for greater output but no actual incentives Having to go through security every day if you work in the terminal which realistically adds half an hour to your working hours (unpaid) Pay does not keep up with inflation! Zero effort made to retain staff within the business Zero effort to nurture talent and bring out the best in people, no opportunities to train or gain experience in different areas of the business Managers are stressed, unapproachable, overwhelmed, have no interest or skills to manage Constant mistakes by resourcing department resulting in messy rosters Decisions are made at top level with focus on financial targets only, high level execs do whatever necessary to reach those targets with zero interest in employee wellbeing or how changes affect customers The airline genuinely does NOT care about customers, so avoid BA if you are a people`s person and believe in customer service Bad treatment of employees - the airline only cares about cheap labour, this is why departments are being outsourced to India Horrible uniform that is see through, causes skin disease and no matter how you wear it looks unprofessional, yet no one cares, because the only thing that matters is that it is cheap Some employees are 70+ which puts a lot of pressure on younger colleagues - but BA does not care about employee wellbeing so no one is surprised Positions that require specialist knowledge, experience and being in the terminal are paid less than entry-level, work from home admin roles Constant firing and rehiring of employees on lower pay Hiring people then making them redundant less than a year later (like the entire ARC ticketing team), forcing people out

5.0
Sep 30, 2025
Recommend
CEO approval
Business Outlook

Pros

good company and good culture

Cons

nothing there is , it is a british airways

Viewing 157 - 159 of 3,706 Reviews

Glassdoor has 3,998 British Airways reviews submitted anonymously by British Airways employees. Read employee reviews and ratings on Glassdoor to decide if British Airways is right for you.