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      British Airways

      Part of International Airlines Group

      Engaged Employer

      British Airways reviews

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      3.7

      64% would recommend to a friend

      (3,697 total reviews)
      avatar

      Sean Doyle

      78% approve of CEO

      60% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.7

      Compensation and benefits

      3.5

      Culture & values

      3.5

      Career opportunities

      3.4

      Work/Life balance

      3.1

      Senior management

      British Airways has an employee rating of 3.7 out of 5 stars, based on 3,697 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte y logística industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      1.0
      Sep 25, 2016

      Worst place I have ever worked

      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Staff try to be encouraging

      Cons

      Long stressful hours underpaid constant monitoring no trust antiquated software systems constantly slow and failing awful customers shouting at you constantly as ba customer service so poor baggage situation at heathrow appalling staff leaving every day staff travel scheme poor. We even gave to pay for our own pens and paper for notes and have to sign into computers in our own time giving ba at least a week a year in unpaid work. Do not go there!!

      2.0
      Mar 3, 2016

      Once great.....

      It project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work/life balance, flexible working time, parking on premises, travel benefits, final salary pension

      Cons

      Since BA became part of IAG, people matter less and everything is about cost. Major outsourcing underway.

      1.0
      Aug 25, 2014

      Dreadful Leadership and Cripplingly Unionised

      Air cabin crew
      Recommend
      CEO approval
      Business Outlook

      Pros

      Staff travel, fairly decent hotels, good team spirit amongst immediate colleagues, recognised brand and perceived professionalism from the public and the chance to see the world.

      Cons

      Awful 'them and us' type relations between the unfathomable layers of management and the staff. Management often rude, incompetent, power hungry, petty and counter-productive. Very great sense that the company care far more about money than about people. Culture of lying to passengers and staff is completely ingrained in the company. The pay scale is ridiculous with some cabin crew earning four times what others do for doing exactly the same job - completely dependent on base airport and date of joining.

      Viewing 13 - 15 of 3,697 Reviews
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      Glassdoor has 3,989 British Airways reviews submitted anonymously by British Airways employees. Read employee reviews and ratings on Glassdoor to decide if British Airways is right for you.