Does British Airways pay their employees well?

According to anonymously submitted Glassdoor reviews, British Airways employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at British Airways. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at British Airways?

64% of British Airways employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated British Airways 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at British Airways?

Cabin Crew (762) , Customer Service Representative (139) , Mixed Fleet Cabin Crew (116) , Cabin Crew Member (100) , Customer Service Advisor (57) , Aircraft Mechanic (55) , Customer Service Agent (53) , Airline Pilot (49) , Flight Attendant (44) , Customer Service (40) , Project Manager (40) , Ground Operations Agent (35) , Manager (35) , Customer Service Manager (33) , Pilot (30)

What are the pros of working at British Airways according to real employee reviews?

"Great colleagues to work with I spent 28 years there and enjoyed it except for the last 18 months" ((in 167 reviews)); "Great to travel and meet great people" ((in 162 reviews)); "Good benefits and discount travel" ((in 131 reviews)); "travel benefits are good for your self only" ((in 69 reviews)); "Fun and good staff to work with" ((in 58 reviews))

What are the cons of working at British Airways according to real employee reviews?

"Poor management from the very top to lower managmenet who handled Covid and looking after staff very badly and extremely disorganised." ((in 241 reviews)); "Low pay and not looked after" ((in 208 reviews)); "Long hours and too many short turnarounds on longhaul destinations" ((in 155 reviews)); "low salary and hard to move up the ranks" ((in 90 reviews)); "There is no work life balance and the pay does not reflect the companies expectations." ((in 68 reviews))

What are employees saying about British Airways layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about British Airways layoffs and their outlook for job security at British Airways in 2026.

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British Airways

Part of International Airlines Group

British Airways reviews

3.7

64% would recommend to a friend

(3,697 total reviews)

Sean Doyle

78% approve of CEO

60% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Compensation and benefits

3.5

Culture & values

3.5

Career opportunities

3.4

Work/Life balance

3.1

Senior management

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,697 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte y logística industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Nov 3, 2016

Not to be recommended

Project manager

Recommend

CEO approval

Business Outlook

Pros

Staff travel whilst available and providing you have enough service, and don't need to travel in school holidays

Cons

Unfortunately it's not the company it used to be. There is a constant cost cutting culture. Redundancies are being made through out the airline and replacements are being made by offshore counterparts. The quality of the offshore replacements are poor and the remaining BA staff are trying to pick up the pieces. Morale is at an all time low and management are not interested in employees views, they just want to make the highest profit at any cost. Staff have to supply their own stationery such as pens and notebooks as BA no longer pays for this as part of one of the cost cutting exercises. If an external supplier visits the airline, the BA employee will be expected to pay for the suppliers coffee as there is no way to reclaim this back. There are also absolutely no promotion opportunities but they will expect you to work above your grade without the financial benefit.

1.0

Oct 26, 2016

Has lost all human values

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Travel perks if you have long service

Cons

Used to be a great company but now it has little regard for its customers or staff and only focused on improving profit. Gives a public veneer of having strong values but has no respect for its employees. Most work is now done cheaply in India now. You really get what you pay for.

2.0

Oct 23, 2016

In a race to the bottom

Project manager

Recommend

CEO approval

Business Outlook

Pros

Great colleagues and travel benefits

Cons

Company is in a slow decline New CEO seems determioned to turn BA into a low cost carrier Outsourcing of core IT roles means much of the expertise in the company has been lost - those that remain are waiting for the offer of redundancy Morale is super low in head office (and accross the business) Bullying and arrogant senior management team - not prepared to listen to staff or admit when they have got something wrong. Outsourced the Award winning BA app ( created by and internal team) and made the original team redundant - Outsource company promised a new all singing all dancing app within a month of winning the tender but six months later have delivered nothing!

Viewing 52 - 54 of 3,697 Reviews

Jobs at British Airways

BA Cityflyer Direct Entry Captain

Buenos Aires

View job